Luxury Retail Leader & Clienteling Specialist | Driving Team Performance & VIP Experience
Dynamic retail professional with nearly a decade of experience scaling high-net-worth client books and leading diverse teams at iconic houses like Fendi, Gucci, and Ralph Lauren. Proven expertise in directing 20-member teams, optimizing category growth, and translating corporate directives into flawless floor-level execution.
Currently pursuing a B.S. in Business Administration, pairing a metrics-driven approach to boutique operations with technical fluency in modern CRM, IT, and AI tools to continuously elevate the luxury client journey.
Leadership & Development
Skilled at team coaching, performance management, conflict resolution, and using sound judgment to foster an inclusive team culture.
Customer Experience
Building long-term client relationships using CRM tools, ensuring client retention, and delivering an elevated, only-at-the-brand experience.
Operations Execution
Executing operational strategies across opening/closing procedures, KPI optimization, inventory management, and visual merchandising.
20
Associates Led & Trained
$2.2M
Personal Annual Sales
57%
Men's RTW Growth
CRM
Salesforce Proficiency
Fendi North America – Nordstrom Columbus Circle | New York, NY
Generated $2.2M in annual personal sales through consultative, relationship-driven selling and deep category expertise across Women’s RTW and leather goods. Built and maintained a high-value client book using Salesforce CRM for proactive outreach, resulting in strong client retention. Curated head-to-toe looks during personalized styling sessions and flawlessly coordinated alterations to ensure an elevated client experience from purchase to final fitting.
Gucci North America – Saks Fifth Avenue Flagship | New York, NY
Generated $1.5M in personal annual sales while overseeing $5M in total Men’s RTW department sales. Drove aggressive category growth through data-informed clienteling: 57% in Men's RTW, 25% in Women's RTW, and 20% in Handbags. Appointed Corporate Training Ambassador, delivering onboarding and real-time coaching to 20 associates while supporting daily stock flow, visual merchandising, and mystery shop initiatives.
Ralph Lauren Men's Mansion | New York, NY
Leveraged advanced clienteling software to build a loyal, repeat client base through lifestyle-driven service and personalized outreach. Developed robust product fluency across Men’s RTW and bespoke tailoring at one of New York’s most iconic luxury flagships, delivering tailored recommendations while managing multiple clients in a high-volume environment.
B.S. in Business Administration
SUNY Empire State University
- AI For Everyone DeepLearning.AI / Coursera (2026)
- Google IT Support Professional Certificate Google / Coursera (2023)